S uperior Central Station is a U.L. Central Monitoring Facility that provides alarm monitoring services to corporate end-users, home owners, and alarm dealers throughout the United States. Our company offers monitoring for fire, hold-up, burglary, power failure, low battery, environmental controls, daily test reports, and supervised opening and closing signals. We staff a fully bilingual alarm response team. All operators have completed a SIA Operator Training Course that is taught by a SIA Certified Instructor on staff. Our operators constantly receive updated training through proven methods in customer relations, equipment knowledge, and specialized response procedures to assure quality service.
Our monitoring facility is protected by a state of the art security system, fire alarm system, access control, and CCTV system. Additionally, our facility is equipped with multiple telephone lines, redundant computers, and spare parts. In the event of an unforeseen emergency, Superior Central Station has a natural gas propelled generator that provides power to our complete facility along with a “Best Power” uninterruptible power supply for a smooth transition from our local power plant to generator power without the loss of signals or incidents. We have even installed cellular telephone communication to provide uninterrupted contact with police and fire authorities, should outbound telephone disruption occur.
- Dedicated Account Representative
- Customized customer and response procedures
- SECURED Internet access to our in-house computer system for review of all individual account information including history, alarm incidents, call lists, and real-time signal tracking
- Activity reports with identifiable users and zones
- Immediate faxing / e-mailing capability of account history and / or information
- Faxing / e-mailing daily, weekly, bi-weekly, quarterly, or yearly activity report capability
- Your own 800 number for our digital alarm receiver
- ITI, Modem II, Contact ID, and other special formats at no extra charge
- No zone limits or similar hidden charges